We are a long established family run company, specialising in manufacturing, restoring, converting high quality furniture. Our reputation succeeds us as we supply not only throughout the United Kingdom but also Europe, Japan and the United States of America, purely based on recommendation.
All our products are individually designed and manufactured by our own skilled English craftsmen and women using the best materials and the latest technology available within our workshop.
Our Social and Environmental Activities
It is our policy to work in an environmentally sustainable manner and we aim to consider the environment in all areas of our operations. We are committed to continually improving our environmental performance and preventing pollution resulting from our activities. We source our wood from a sustainable source and have implemented waste and energy reduction measures to minimise our environmental impacts.
As a minimum we will comply with all relevant environmental legislation and regulations and where possible we will exceed them.
This policy is communicated to all Abbey Antiques staff members to ensure its effectiveness and is made publicly available. It is reviewed on an annual basis to retain relevance and to reflect the changing nature of Abbey Antiques and the services we provide as an organisation.
We provide off cuts of timber to Wood Burner suppliers, sawdust to Stables/Animal Bedding suppliers, off cuts to Cub Camp fires/charity events. All our blankets and wraps are purchased at local jumble sales/scout fairs raising more money for charity and reduce packaging costs by reusing the blankets. We also reuse jiffy bags that come through the post as well as glass and leather off cuts for samples and smaller scale projects – we never waste our materials we do our utmost to use them within our factory if not they are forwarded to suppliers/charities.
By restoring antiques and repairing furniture we are not constantly making new pieces therefore keeping a reduction on timber by restoring same. With new furniture we are either using reclaimed timber wherever possible, as well as using old furniture components. Any new timber used is from sustainable forest so that we are not contributing to the deforestation of the plant and 95% of our quotes are sent by email to reduce printing, postage and packaging costs.
Winner of Essex Business Awards for Customer Care 2009 and Essex Countywide Business Awards 2009 - Upon receipt of an enquiry, we arrange an appointment at the customer’s convenience and send confirmation by email as well as post information on our background with a company newsletter and 3 references/testimonials from various existing customers. Once we have met with the customer and given a quotation on site, we send a written quotation the next day giving the full description and costs for same, where payment is due upon satisfaction/completion. On every job we provide helpful tips of how to look after their furniture – so that they do not need our assistance in the future and save them money in the long run on tips and helpful advice to protect your furniture. We are a family run business that provides a very personal and friendly touch. We send all our customers new or old Newsletters which gives information on our staff, events and projects completed. .
When carrying out our customer questionnaire we try and obtain additional information such as birthdays etc. and we ensure that a card is sent to the customer when due as an extra touch. Our main business is removal companies, we quote for approximately 5 customers a week via Team Relocations, Crown Relocations, Pickfords etc. When we send our confirmation letter of the appointment to the client we also enclosed Good Luck in Your New Home as a special touch.
Another thoughtful gesture is with each piece of furniture that is being made or restored we send various photos by email to the customer showing the different stages and to demonstrate our skills and quality products i.e. solid timber and no mdf or chipboard is being used. We show pictures of our French Polisher refinishing a clients table or chair etc. using the techniques to restore same i.e. not sprayed or manufactured finished. This builds up confidence in the customer and can give them an idea of the timescale remaining to complete same. These are emailed to the customer in various stages, stripping, sanding, polishing and finished article.