I had a meeting recently with Stuart Smith of Quadrant Security in Basildon. He told me about his business which is clearly dedicated to offering customers an efficient, reliable and fair service. Just the sort of company we like as members!
I was shocked when Stuart told me about local companies who are selling the same home alarm system as he does, but then locking customers in to a five year service contract costing thousands of pounds. What is happening, he says, is that those companies either:
- Systematically go in to liquidation and re-appear under another trading name so that the contracts are not honoured and upfront payments lost;
- Work on the “three strikes and you are out” principle meaning that if you have three false alarms your contract is cancelled and, once again, any upfront payments are lost.
So if you are thinking of getting a home alarm, do be very careful about paying a lot of money in advance. You should only pay for the alarm and installation and then make sure everything else is flexible.